Privacy Policy

Updated on December 30, 2025

This privacy policy (the “Privacy Policy”) describes how Vocate Education Solutions, Inc. (“Vocate,” “we,” “us,” or “our”) collect, use, maintain, process, and disclose your personal information collected on this website and anywhere the policy is posted (collectively, the “Services”).

Please read this policy carefully to understand our policies and practices regarding your personal information, how we will treat it, and the choices available to you regarding your personal information. If you do not agree with our policies and practices, do not use our Websites, or otherwise communicate with us. By accessing or using our websites for our Services or communicating with us, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Notification of Privacy Statement Changes).

Collection and Use of Personal Information

We collect personal information to provide and improve the Services we offer and to communicate with you about our Service offerings. We collect personal information in the following ways:

Information you provide to us

We collect personal information you provide to us as part of the Services, for example, when you create an account or request informational materials, submit an application to one of our institutions, enroll in our programs or courses at one of our institutions, apply for financial aid at one of our institutions, participate in a promotion or survey, use career services, set up profiles for online educational or administrative tools, use our online or offline resources, attend a conference, event or other in-person function, or otherwise interact with us either online or offline. Examples of the type of information you may provide to us are:

• Personal identifying information, for example, your name, mailing address, email and phone number, social security number, driver's license, date of birth, passport details, sex at birth, national origin, educational and employment history, financial information, and other similar type of personal identifiers;
• Testimonials provided for marketing materials;
• Demographic information;
• Information provided on enrollment agreement or other applications;
• Information you provide when you create an account;
• Information that you provide on social media for example, photos, comments, and reviews;

Information collected automatically

We automatically collect and store certain types of information about your use of the Services, for example, information collected through the use of cookies, pixels, screen recording, and other tracking technologies. Examples of the type of information we may collect automatically include:

• IP address of the device you are using;
• Browser type;
• Audio recordings for regulatory, quality, and training purposes
• Content interaction information.

Information from other sources:

We may also obtain both personal and non-personal information about you from our business partners, contractors, and other third parties. Examples of information that we may receive include:

• Personal identifying information, for example, name, email address, mailing address, phone number, profile information, comments, and similar information provided to or on social networks;
• how you heard about us,
• program of interest,
• nature of inquiry,
• campus location,
• purchase history, and
• demographic information.

You are only permitted to provide us with personal information about another person if you have the other person’s consent. If you provide us with personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us

Some of the information we collect may, when combined with other information, be personal information that could be used to identify you. Such information is treated as personal information.

Where we need to collect personal information by law, or under the terms of a contract we have with you or to provide you with information you have requested, and you do not provide this information when requested, we may be prevented from complying with our legal obligations or we may not be able to perform all or part of the contract we are entering into with you or provide you with the information requested. For example, we require (a) certain information under law to process a financial aid application, (b) certain information to enroll you in a program, (c) your contact details to send you any information you have requested.

Use of Personal Information

We collect, maintain, use, store, and process the personal information we collect to provide and improve the Services, to support our business functions, as well as to personalize, provide, measure, and improve our advertising and marketing. We may use personal information to form a view on what we believe may be of interest to you. We may collect or use personal data in connection with the training or development of large language models or similar artificial intelligence systems. If this occurs, it will be disclosed in relevant product or service documentation and subject to applicable legal safeguards.

Some examples of how we use personal information include:

• To provide you with information, products, or services that you request from us
• To assess your eligibility for enrollment into certain institutions, courses, and programs
• To carry out our legal obligations, enforce our rights, and comply with legal requests from various entities
• To provide, personalize, measure, and improve our website experience and to deliver content and product and service offerings
• To analyze student or learner performance
• For payment processing purposes
• For testing, research, analysis, and product development, for example, to develop and improve our websites, products and services, databases and other technology assets, and offerings
• To support our general business operations
• As described to you when collecting your personal information to fulfill any other purpose for which you provide it.

Information Disclosures

We will disclose your personal information to third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties for any monetary consideration.

We may provide your personal information to companies that provide services to help us with our activities for example, providing our services, measuring ad performance and traffic of our Services (as further described in the Cookies and Other Tracking Technologies below), responding to your requests or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

• as required by law for example, to comply with a subpoena, or similar legal process;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
• to any other third party with your prior consent to do so.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are small text files that your internet browser stores on your computer. We may also use similar technologies for example, web beacons, clear GIFs, pixels, and internet tag technologies to gather information about how you interact with the websites for our Services. We also use third-parties to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our websites for our Services.

First-Party Cookies

We use first-party cookies for example, Google Analytics, Google AdWords, and Microsoft Bing Ads cookies when you interact with our websites for our Services. These cookies help us present messages to site visitors through remarketing.

Third-party Cookies

We use third-party cookies for example, Google Analytics to perform ad measurement services, measure site traffic and visitor activity. We use these cookies to improve content and services for students and key stakeholders. These cookies might also be used by third-parties to collect information over time and across different websites to serve advertisements on our websites for our Services, or on other websites.

Visitors can opt-out of the Google Analytics or AdWords through accessing the “Ads Settings” feature in their Google account or mobile application; or by using the Google Analytics opt-out application at https://tools.google.com/dlpage/gaoptout/ or Microsoft Bing Ads by managing your preferences in Microsoft Bing. For more information about Google's data collection practices visit Google's Policies and Terms and for more information about Microsoft's data collection practices see Microsoft's Privacy Statement.

How to Control Cookies

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. Note that if you choose to disable cookies, our websites for our Services may not function as effectively for you.

Visitors can learn more about interest-based advertising, including how to opt-out, by visiting the following http://optout.networkadvertising.org.

Website Chatbots

If you interact with our chat functionality on our websites for our Services our third-party vendor may collect information necessary to authenticate your identity for example, your name and last four digits of your SSN and information related to your browsing and online behavior, and activities, and automatic information, for example, IP address, operating system, type of device used, and chat and messaging transcripts on our behalf. Our third-parties collect this information on our behalf so that we can respond to your communications to us and provide you with customer service that you may request.

Website Interactions

We use third parties to gather information about how you and others use and interact with our websites for our Services. For example, our third parties enable us to know how many users access a specific page and which links they clicked on. These third parties may use technologies for example, session replay software to capture your mouse movements, scrolls, and clicks and entries into forms. We may use this information to understand and optimize how our websites for our Services are used.

If you interact with any of our information forms, on our websites for our Services or on third-party websites where we are mentioned for the purposes of collecting your personal information, we work with third-party technology providers, including session replay technology, which may capture your entries in information request forms. By using the websites for our Services and third-party websites where we are mentioned for the purposes of collecting your personal information, you grant express prior consent for such data to be shared with us.

Web Beacons

Our websites for our Services contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our websites for our Services are used; and may also be used in some of our emails to let us know which emails and links have been opened by recipients and how recipients interact with our emails. This allows us to gauge the effectiveness of our communications and marketing campaigns.

Tracking and Opt-Out

Various browsers currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. Our websites for our Services and many of our third-party vendors do not respond to such signals.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your cookie settings, visit the settings feature, or help section for your web browser on your device. As stated elsewhere in this Privacy Policy, if you disable or refuse cookies, please note that some parts of our websites for our Services may then be inaccessible or not function properly.

Express Consent to Receive Telephone Communications

We respect the contact preferences of learners, students, alumni, and members of the community-at-large. We will only call you or send you a text if you have provided your consent to receive such communications from us.

How to Opt-Out of Telephone Communications

To stop receiving text messages from us, text STOP to the number from which text messages are being sent. You will then receive confirmation of your opt-out of that number.

Support/Help

To request more information, text HELP to the number from which the text messages are being sent.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our websites for our Services, you can contact us.

Additional Policy Information

Our websites for our Services offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Information you submit to a third-party, including through any application or content (including advertising) that may link to or be accessible from (or on) our websites for our Services. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any third-party website you visit.

Information subject to the Family Educational Rights and Privacy Act of 1974 (FERPA) may have terms inconsistent with this Privacy Policy and in the event of a conflict, FERPA shall control. Our FERPA policy is in the applicable institution’s student catalog found on its website.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, you may access your account and make any needed changes or contact us.

Children Under the Age of 16

Our Websites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on our Websites. We do not knowingly collect personal information from children under 16. If you are under 16, you are not permitted to use or provide any information about yourself (including your name, address, telephone number, or email address) through our Websites. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about your child under 16, please contact us.

Notification of Privacy Statement Changes

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our websites for our Services before the change becoming effective. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our websites for our Services and this Privacy Policy to check for any changes. Your continued use of the websites for our services or communications with us after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Non-U.S. Website Users

By using or accessing our websites for our Services from outside the United States, you will have agreed to the terms of this Privacy Policy. Your personal information and other information will be sent directly to the United States for processing where data protection and privacy regulations may be different than other parts of the world, for example, the European Union, and which may not offer an equivalent level of protection to that in the European Union or certain other countries.

Residents of California

If you are a resident of California, you have certain rights pursuant to the California Consumer Privacy Act. These include the right to:

• Request information about the personal information that we collect about you and the manner in which we process and disclose that information;
• Obtain the specific pieces of personal information that we have collected about you within the past 12 months;
• Delete certain personal information that we have collected from you;
• Opt-out of our sale of any of your personal information to third parties;
• Not be discriminated against as a result of exercising any these rights.

If you or your authorized agent would like to discuss or exercise such rights, please contact us with your first and last name, Student ID (if any), mailing address, and phone number, along with which right you would like to exercise. As a part of this process, we may use existing account verification systems and/or require that you or your authorized agent provide certain information to us for verification purposes.

Additionally, please see Appendix A for further detail on the categories of personal information that we collect and disclose.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Vocate Education Solutions, Inc.
9309 N. Florida Ave., Suite #100
Tampa, FL 33612
Privacy@Vocate.org

Appendix A – Collection and Disclosure of Personal Information